Thank you for shopping with Identity Clothes! We strive to provide you with high-quality products and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

1. Faulty Product Returns:
   • We accept returns for faulty products within 7 days of the delivery date.
   • To be eligible for a return, the product must be in its original condition, unused, and with all original brand tags and labels attached.
   • Please contact our customer service team at support@identityclothes.com/Whatsapp Chat Or Call on +918484075748 to initiate the return process.
   • Once we receive your return request, we will provide you with instructions on how to return the faulty product.
2. Size Issue Returns:
   • If you receive a product and it does not fit as expected, we are happy to replace it with the required or comfortable size.
   • Size issue returns must be requested within [insert number] days of the delivery date.
   • The product must be in its original condition, unused, and with all original brand tags and labels attached.
   • Please contact our customer service team at support@identityclothes.com/Whatsapp Chat Or Call on +918484075748 to request a size exchange.
   • Once we receive your request, we will assist you with the exchange process and provide further instructions.

Please Note:

• We reserve the right to refuse returns if the product does not meet the above conditions.
• Refunds or replacements will be processed once we receive and inspect the returned product.
• Shipping costs associated with returns and exchanges are the responsibility of the customer, except in the case of faulty products.
• Refunds will be issued to the original payment method used for the purchase take 7-10 business days.

If you have any questions or concerns regarding our return policy, please feel free to contact us. Thank you for choosing Identity Clothes!

support@identityclothes.com